FAQ + Studio Policies & Boundaries

To ensure the highest quality of care and respect for both practitioner and client time, Rooted Moon Wellness operates under the following guidelines:

  • Your appointment time is reserved exclusively for you. If you need to cancel or reschedule your session, please do so at least 48 hours in advance.

      - Cancellations made inside the 48-hour window will be subject to a fee equal to 50% of the scheduled service.
      - Same-day cancellations or "no-shows" will be charged 100% of the service cost.
      - Emergency Clause: We understand that emergencies and sudden illnesses happen. Please reach out as soon as possible if an unexpected emergency arises.

  • Please arrive 5 to 10 minutes before your scheduled time to settle in. If you are running late, please send a text. Your session will still end at its scheduled time to respect the next client's appointment, and the full service fee will apply.

  • If you are feeling under the weather or experiencing contagious symptoms, please do not come in. Bodywork can exacerbate symptoms, and we want to keep the studio space safe for everyone. Contact us immediately to rearrange your session.

  • Rooted Moon Wellness is a professional, therapeutic, and sacred space for healing. Massage therapy, Craniosacral therapy, and Reiki are strictly non-sexual therapeutic modalities.

      - Zero Tolerance: There is absolute zero tolerance for any sexual advances, inappropriate remarks, or suggestive behavior.
      - Immediate Termination: Any such behavior will result in the immediate termination of the session. The client will be required to leave immediately and will be charged 100% of the service fee.
      - Future Service: A permanent ban from future bookings will be enforced, and legal authorities will be notified if necessary.

  • At Rooted Moon Wellness, we believe that wellness is for every body. We are committed to providing a safe, affirming, and inclusive space for all clients, regardless of race, gender identity, sexual orientation, disability, or background. We prioritize your comfort and autonomy, and we are dedicated to ensuring that your session is a restorative experience tailored specifically to your needs.

  • I do not take insurance for any sessions, but can offer clients a superbill that can be submitted to your individual insurance company. I accept Visa, Mastercard, American Express, Discover, tap to pay options